Arnie is great. Old school. He's always been able to diagnose and fix an issue, every time. We had a dishwasher go out right before Helene, and despite replacing the latch mechanism it was still not working. Arnie realized the new latch from the manufacturer was defective and missing a critical piece, but he was still able to scavenge a piece from the old latch and get our dishwasher working. This was over a two day period and several hours of trouble shooting. Arnie always delivers.